Technical Support Specialist

SALLING SEARCH PTE. LTD.

Singapore
1-4 years technical support experience
Saas platform troubleshooting skills
Strong written and verbal communication
The role involves providing first and second-line technical support to global customers for a SaaS maritime software platform

Job Summary

  • The role involves providing first and second-line technical support to global customers for a SaaS maritime software platform.
  • Candidates will troubleshoot software issues, analyze logs, and collaborate with engineering teams to resolve complex cases efficiently.
  • The position offers career growth opportunities into technical specialist, implementation, or engineering tracks within a collaborative team culture.

Matching Summary

Match Score: 75

The role involves providing first and second-line technical support to global customers for a SaaS maritime software platform.

Skills & Requirements

Must-have

  • 1-4 years technical support experience
  • SaaS platform troubleshooting skills
  • Strong written and verbal communication
  • Ability to read logs and error messages
  • Global time zone availability

Nice-to-have

  • Maritime or logistics industry exposure
  • Experience with Zendesk or Jira Service Desk
  • Basic scripting knowledge in SQL or Python
  • Understanding of AWS or Azure cloud environments
  • Prior enterprise client support experience

Key Requirements

  • 1–4 years experience in technical support
  • Strong problem-solving and troubleshooting skills
  • Familiarity with APIs or system integrations preferred

Work Rights

Not specified

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