Product Forward Deployed Engineer, Itsm & Ccaas (senior/lead/principal)

Salesforce Sites

Base: $117,200 - $313,700 annually; base: $141,200...
Ai/llm-based solutions
Prompt engineering
Retrieval-augmented generation
The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation

Job Summary

  • The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation.
  • You'll work with AI features before they're named, solve problems before there are playbooks, and build the artifacts that the rest of the field will use for years.
  • Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation.

Salary

Base: $117,200 - $313,700 annually; Base: $141,200 - $344,700 annually in select SF/NYC metro areas; Bonus/Equity/Benefits: Not specified

Skills & Requirements

Must-have

  • AI/LLM-based solutions
  • Prompt engineering
  • Retrieval-augmented generation
  • Enterprise data architecture
  • SaaS platform architecture
  • REST/GraphQL APIs
  • Product telemetry analysis

Nice-to-have

  • High agency and self-motivation
  • Thrive in ambiguous environments
  • Curious and adaptable
  • Fast iteration over certainty

Key Requirements

  • 7+ years of enterprise software/SaaS engagement
  • Experience deploying AI/LLM solutions
  • Proficiency in Python, JavaScript, Apex, or Java
  • Strong diagnostic and problem decomposition skills
  • Exceptional written communication skills
  • High agency, self-motivation, and agility quotient

Work Rights

Not specified

Tailored Resume

Cover Letter