Senior Customer Service Specialist

Cytbjgs

Sydney, Australia
Experience in operational environments
Ability to provide constructive feedback
High attention to detail
This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations across both CBA and Bankwest

Job Summary

  • This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations across both CBA and Bankwest.
  • The position requires identifying root causes of issues, providing coaching to team members, and ensuring high standards of quality and compliance.
  • Candidates must be Sydney-based and capable of stepping away from standard tasks during peak periods to support the wider business.

Matching Summary

This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations across both CBA and Bankwest.

Skills & Requirements

Must-have

  • Experience in operational environments
  • Ability to provide constructive feedback
  • High attention to detail
  • Comfortable with complex case investigations
  • Strong written and verbal communication skills

Nice-to-have

  • Motivated and keen to learn attitude
  • Ability to work autonomously
  • Willingness to adapt to changing priorities
  • Experience with CBA or Bankwest systems
  • Proactive process improvement mindset

Key Requirements

  • Sydney based only
  • Operational experience required
  • No specific degree mentioned

Work Rights

Not specified

Tailored Resume

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