Guest Experience Executive

HSH Management Services Ltd

Istanbul, Turkey
On-site
Peninsula service principles
Guest feedback management
Service recovery
Strive to continuously improving guest experiences and to live and breathe the Peninsula Service Principles

Job Summary

  • Strive to continuously improving guest experiences and to live and breathe the Peninsula Service Principles.
  • Take responsibility for daily operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service delivery.
  • Establish close guest contact, manages guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

Matching Summary

Strive to continuously improving guest experiences and to live and breathe the Peninsula Service Principles.

Skills & Requirements

Must-have

  • Peninsula Service Principles
  • guest feedback management
  • service recovery
  • operational challenges

Nice-to-have

  • dedication to customers
  • commitment to employees
  • highly experienced team

Key Requirements

  • Thorough knowledge of customer service needs
  • Good organisational and multitasking abilities
  • Excellent communication and people skills
  • Problem-solving skills
  • Exceptional presentation

Work Rights

Not specified

Tailored Resume

Cover Letter