Its Sr Technology Support Specialist

Lithia & Driveway

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; starting pyy anti...
Onsite
8+ years of it support experience
Troubleshoot windows and apple systems
Manage major incidents and escalations
Lithia & Driveway is seeking a Senior Technology Support Specialist to provide advanced technical support across various dealership locations in Florida, requiring regular travel. The role emphasizes customer service, problem-solving, and process improvement in a fast-paced IT environment

Job Summary

  • This role provides advanced technical support to Lithia & Driveway stores companywide with frequent communication across senior executive personnel and vendors.
  • The position requires troubleshooting hardware, software, networking, mobile, and telephony issues while managing major incidents and ensuring timely resolution.
  • Candidates will benefit from best-in-class industry benefits including medical, dental, vision plans, 401(k) retirement plan, and vehicle purchase discounts.

Matching Summary

Match Score: 85

Lithia & Driveway is seeking a Senior Technology Support Specialist to provide advanced technical support across various dealership locations in Florida, requiring regular travel. The role emphasizes customer service, problem-solving, and process improvement in a fast-paced IT environment.

Salary

Base: $70,000-$105,000 annually; Starting pay anticipated at $70,000-$80,000; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • 8+ years of IT support experience
  • Troubleshoot Windows and Apple systems
  • Manage Major Incidents and escalations
  • Strong networking and telephony knowledge
  • Experience in Service Desk or Call Center

Nice-to-have

  • Retail automotive industry experience
  • ITIL certification preferred
  • Process improvement and automation skills
  • Mentoring and training team members
  • Willingness to travel internationally

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT or equivalent
  • Understanding of ITIL Service Management principles
  • High School graduate or equivalent required

Work Rights

Not specified

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