It Service Desk Manager

Arriva Group

Birmingham, United Kingdom
Up to £42,500; not specified; not specified py
On-site
It service desk management
Itil best practice
People management skills
Lead the end-to-end delivery of a responsive, high-quality IT Service Desk providing first- and second-line support

Job Summary

  • Lead the end-to-end delivery of a responsive, high-quality IT Service Desk providing first- and second-line support.
  • Manage, coach and develop the Service Desk Team, ensuring appropriate resourcing, capability and performance.
  • Position the Service Desk as the central hub for IT service delivery, aligned to ITIL best practice.

Matching Summary

Lead the end-to-end delivery of a responsive, high-quality IT Service Desk providing first- and second-line support.

Salary

Up to £42,500; Not specified; Not specified

Skills & Requirements

Must-have

  • IT Service Desk management
  • ITIL best practice
  • people management skills
  • customer-focused approach
  • data-driven mindset

Nice-to-have

  • continuous improvement initiatives
  • stakeholder management skills
  • effective under pressure

Key Requirements

  • Proven experience managing an IT Service Desk
  • Experience working in an ITIL-aligned service environment
  • Ability to remain calm and effective under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter