Quality And Service Assurance

Extendicareporthope

Service desk operations
Quality assurance processes
Itil frameworks
The Quality Lead for the Service Desk is responsible for ensuring consistent delivery of high-quality support services to end users

Job Summary

  • The Quality Lead for the Service Desk is responsible for ensuring consistent delivery of high-quality support services to end users.
  • This role involves monitoring and evaluating service desk performance, implementing quality assurance processes, identifying training needs, and driving continuous improvement initiatives.
  • The Quality Lead serves as a liaison between team members, leadership, and other departments to align service standards with organizational goals.

Matching Summary

The Quality Lead for the Service Desk is responsible for ensuring consistent delivery of high-quality support services to end users.

Skills & Requirements

Must-have

  • Service desk operations
  • Quality assurance processes
  • ITIL frameworks
  • Customer experience improvement
  • Performance data analysis

Nice-to-have

  • Coaching and mentoring skills
  • Adaptability to fast-paced environment
  • Team-building abilities
  • Passion for high-quality service

Key Requirements

  • 3+ years of experience in service desk
  • Proven track record in quality assurance
  • Bachelor’s degree in IT or Business
  • ITIL Foundation certification

Work Rights

Not specified

Tailored Resume

Cover Letter