Technical Operations Support Specialist

Entrega Systems Group Inc

Troy, MI, United States
On-site
It help desk support
Diagnose and resolve level 1 issues
Deskside and remote end-user support
Entrega Systems Group Inc is seeking a Technical Operations Support Specialist to provide IT help desk support and troubleshooting for end users. The role requires strong problem-solving skills and technical knowledge, particularly in desktop support and IT hardware troubleshooting

Job Summary

  • The Technical Operations Support Specialist serves as the first point of contact for the IT help desk, supporting end users with technical incidents and service requests.
  • This role is responsible for diagnosing and resolving Level 1 issues within established service levels and providing day-to-day deskside and remote end-user support.
  • We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees’ well-being.

Matching Summary

Match Score: 85

Entrega Systems Group Inc is seeking a Technical Operations Support Specialist to provide IT help desk support and troubleshooting for end users. The role requires strong problem-solving skills and technical knowledge, particularly in desktop support and IT hardware troubleshooting.

Skills & Requirements

Must-have

  • IT help desk support
  • diagnose and resolve Level 1 issues
  • deskside and remote end-user support
  • document all interactions in ticketing system
  • execute assigned operational tasks

Nice-to-have

  • passion for learning technology
  • high degree of integrity
  • professionalism and helpful demeanor

Key Requirements

  • 2+ years deskside and laptop support experience
  • Associate's degree in Computer Science preferred
  • Proficiency with Windows 11
  • Experience with Active Directory and Azure AD
  • Mac OS proficiency
  • Unix/Ubuntu familiarity
  • Microsoft Office suite proficiency

Work Rights

Not specified

Tailored Resume

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