Customer Service Representative

BMO

Quebec City, Quebec, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: not s...
Exceptional customer service delivery
Identify customer needs
Provide financial solutions advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, handling transactions and inquiries while offering advice on digital options.
  • BMO is committed to an inclusive, equitable and accessible workplace, valuing differences and learning from diverse perspectives.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: Not specified; Benefits: health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial solutions advice
  • Handle banking transactions
  • Digital self-serve options guidance
  • Risk and compliance adherence

Nice-to-have

  • Collaborative team player
  • Creative problem-solving
  • Personalized customer experience
  • Proactive initiative
  • Adaptable to schedule changes

Key Requirements

  • Post-secondary degree or certification desirable
  • Confident use of digital tools
  • Basic knowledge of sales and business banking solutions
  • Verbal & written communication skills - Basic
  • Organization skills - Basic
  • Collaboration & team skills - Basic

Work Rights

Not specified

Tailored Resume

Cover Letter