Customer Care Account Manager

CMA CGM Group

Singapore, Singapore
On-site
Customer kpis matching service level
360° global vision
Tailor-made services
Ensure Customer KPIs match the organization’s Service Level in every country and optimize global performance through tailor-made services

Job Summary

  • Ensure Customer KPIs match the organization’s Service Level in every country and optimize global performance through tailor-made services.
  • Nurture customer relationships to strengthen loyalty and satisfaction, while supporting their internal processes and digitalization development.
  • Coordinate tenders from an operational requirement perspective and organize customer onboarding, ensuring operational feasibility of offers.

Matching Summary

Ensure Customer KPIs match the organization’s Service Level in every country and optimize global performance through tailor-made services.

Skills & Requirements

Must-have

  • Customer KPIs matching Service Level
  • 360° global vision
  • Tailor-made services
  • Strengthen customer loyalty
  • Implement operational QBR/MBR
  • Market advisory
  • Customer training
  • Propose Value Added Services
  • Tender coordination
  • Customer onboarding

Nice-to-have

  • Commitment to best Customer Experience
  • Fast-paced and changing environment
  • Identify upselling/cross-selling opportunities

Key Requirements

  • Minimum 5 years of experience
  • Minimum 3 years as Account Manager or Senior Customer Service Officer
  • Diploma/Degree Holders
  • Strong knowledge in shipping Industry
  • Basic proficiency in MS Office
  • Effective communication skills
  • Outstanding verbal and written communication abilities

Work Rights

Local employment only

Tailored Resume

Cover Letter