Senior Technical Support Engineer

Workday

Japan
Not specified; not specified; not specified
Hybrid
3+ years technical support experience
Bilingual japanese and english fluency
Splunk kibana grafana troubleshooting
This role involves diagnosing and resolving highly technical software issues while ensuring an excellent user experience for customers

Job Summary

  • This role involves diagnosing and resolving highly technical software issues while ensuring an excellent user experience for customers.
  • You will act as a key regional point of contact for critical Japanese customers, managing escalations and driving solutions in a hybrid environment.
  • The position requires collaboration with global development and QA teams to validate resolutions and provide feedback for product quality improvement.

Matching Summary

This role involves diagnosing and resolving highly technical software issues while ensuring an excellent user experience for customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Bilingual Japanese and English fluency
  • Splunk Kibana Grafana troubleshooting
  • SaaS solution support expertise
  • Configurable Security integrations knowledge

Nice-to-have

  • Strong analytical problem-solving skills
  • Ability to manage multiple urgent priorities
  • Experience with Workday Salesforce JIRA
  • Confident verbal and written communication
  • Collaborative team-oriented mindset

Key Requirements

  • 3+ years proven technical support for SaaS
  • Fluency in speaking reading and writing Japanese and English
  • Experience with ticketing systems like JIRA or similar

Work Rights

Not specified

Tailored Resume

Cover Letter