Business Architect – Customer Relationship Management & Customer Communications

The Allstate Corp

Base: $100,000.00 - $170,500.00 annually; bonus/eq...
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Crm communications strategy
Marketing and transactional communications
Generative ai governance
** The Allstate Corp is seeking a Business Architect to lead customer relationship management and communications strategy within their Customer Experience Transformation organization. This role focuses on enhancing customer engagement through purpose-driven communication strategies, leveraging analytics and Generative AI, while ensuring compliance and quality across all customer touchpoints. **

Job Summary

  • This role is accountable for shaping, governing, and enabling customer communications across both marketing and transactional channels to ensure clarity and compliance.
  • The position leverages Generative AI responsibly to accelerate content creation while maintaining strong governance, quality controls, and brand consistency.
  • Success involves coordinating marketing and transactional communications to reduce customer friction and improve enterprise outcomes through measurable insights.

Matching Summary

Match Score: 75

** The Allstate Corp is seeking a Business Architect to lead customer relationship management and communications strategy within their Customer Experience Transformation organization. This role focuses on enhancing customer engagement through purpose-driven communication strategies, leveraging analytics and Generative AI, while ensuring compliance and quality across all customer touchpoints. **

Salary

Base: $100,000.00 - $170,500.00 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • CRM communications strategy
  • Marketing and transactional communications
  • Generative AI governance
  • Cross-functional stakeholder alignment
  • Editorial consistency and tone

Nice-to-have

  • Lifecycle marketing experience
  • Scalable content operations models
  • Test-and-learn optimization approaches
  • Modern content production practices

Key Requirements

  • Significant experience in CRM communications
  • Strong ability to translate business strategy into execution-ready requirements
  • Demonstrated experience with communications governance
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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