Answering Service Care - Remote Agent

Answering Service Care

Remote
Base: $15.00-$18.50ph depending on state + tenure;...
Remote
Professional call handling
Lead intake and appointment scheduling
Multi-channel communication support
Answering Service Care is a third-generation family business with over 50 years of experience providing reliable customer service across diverse industries

Job Summary

  • Answering Service Care is a third-generation family business with over 50 years of experience providing reliable customer service across diverse industries.
  • The role involves handling inbound and outbound calls, scheduling appointments, transferring calls, and supporting clients via live chat, SMS, and email with professionalism and empathy.
  • The company offers competitive pay with weekly performance bonuses, comprehensive benefits including health coverage and PTO starting day one, and a culture focused on long-term relationships and career growth.

Matching Summary

Answering Service Care is a third-generation family business with over 50 years of experience providing reliable customer service across diverse industries.

Salary

Base: $15.00-$18.50/hr depending on state and tenure; Bonus/Equity: Weekly performance bonuses starting at $2.75/hr above base pay; Benefits: Health/Dental/Vision coverage, PTO, Employee Assistance Program, childcare and gym membership reimbursement

Skills & Requirements

Must-have

  • Professional call handling
  • Lead intake and appointment scheduling
  • Multi-channel communication support
  • Strong verbal and written communication
  • Intermediate to advanced computer skills
  • Ability to multi-task in fast-paced environment

Nice-to-have

  • Empathetic and compassionate approach
  • Positive and patient under pressure
  • People-first culture
  • Career growth opportunities
  • Industry-specific call script adherence

Key Requirements

  • Strong verbal and written communication skills
  • Ability to multi-task and remain focused
  • Empathetic and compassionate customer interactions
  • Intermediate to advanced computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter