Vip Account Manager

Zynga

Chicago, IL, United States
Base: $30 ph; bonus/equity: eligible for bonus + /...
On-site
3+ years customer service experience
High call volume handling 90+ calls daily
Consultative sales approach for vip clients
The role focuses on cultivating relationships with high-value players to increase retention and revenue through proactive outbound communication

Job Summary

  • The role focuses on cultivating relationships with high-value players to increase retention and revenue through proactive outbound communication.
  • Candidates must analyze campaign performance statistics using data science workflows to drive engagement and reactivation of the VIP base.
  • Employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(K) matching, and up to 25 days of paid vacation.

Matching Summary

The role focuses on cultivating relationships with high-value players to increase retention and revenue through proactive outbound communication.

Salary

Base: $30 per hour; Bonus/Equity: Eligible for bonus and/or equity awards; Benefits: Medical, dental, vision, 401(K), 15-25 days vacation

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • High call volume handling 90+ calls daily
  • Consultative sales approach for VIP clients
  • Data-driven campaign analysis skills
  • Strong telephone communication abilities

Nice-to-have

  • Interest in social gaming industry
  • Target and sales driven mindset
  • Positive attitude eager to learn
  • Experience with Microsoft Office tools
  • Ability to work weekends or evenings

Key Requirements

  • 3 or more years of customer service or account management experience
  • College degree preferred but not mandatory
  • Some travel may be required

Work Rights

Not specified

Tailored Resume

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