Hotel Guest Service Representative - Courtyard Olympia

bmihospitality

Olympia, WA, USA
Base: $18.00 ph; bonus/equity: up to $400 pm; bene...
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Check-in procedures
Answering inquiries
Financial transactions
** The Courtyard by Marriott Olympia is seeking a part-time Hotel Guest Service Representative to provide excellent customer service, handle check-in procedures, and support guest inquiries. Ideal candidates should possess strong computer skills and prior customer service experience. The role offers competitive pay and attractive benefits after a qualification period. **

Job Summary

  • Greets and completes standard check-in procedures for arriving guests, using both manual and computerized methods, ensuring guest satisfaction.
  • Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, both in person, via email, and on the phone.
  • Benefits include medical, dental, and vision offered after qualification period, competitive performance bonuses of up to $400 per month, and 401k with match offered after qualification period.

Matching Summary

Match Score: 75

** The Courtyard by Marriott Olympia is seeking a part-time Hotel Guest Service Representative to provide excellent customer service, handle check-in procedures, and support guest inquiries. Ideal candidates should possess strong computer skills and prior customer service experience. The role offers competitive pay and attractive benefits after a qualification period. **

Salary

Base: $18.00 per hour; Bonus/Equity: up to $400 per month; Benefits: Medical, dental, vision, 401k with match, employee discounts, paid sick leave, vacation time, overtime pay

Skills & Requirements

Must-have

  • Check-in procedures
  • Answering inquiries
  • Financial transactions
  • Customer relations
  • Safety and sanitation procedures

Nice-to-have

  • Friendly and cheerful demeanor
  • Team player
  • Knowledgeable responses

Key Requirements

  • Able to learn new web applications
  • Previous customer service experience preferred
  • Able to stand for extended periods
  • Able to lift up-to 20 lbs
  • Must be able to work weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter