Job Summary

• This role is dedicated to supercharging Customer Operations teams by building AI-powered tools and agents that integrate into daily workflows.
• The successful candidate will own the development of a shared agent platform that enables non-engineers to self-serve their automation needs without writing deployment scripts.
• Impact.com offers a competitive salary range of $140,000 to $160,000 plus a variable bonus and RSU grant, along with benefits like catered lunches and flexible working policies.

Matching Summary

Salary

Base: $140,000.00 - $160,000.00 per year; Bonus/Equity: 5% variable annual bonus contingent on Company performance plus Restricted Stock Unit (RSU) grant; Benefits: Medical, Dental, Vision, 401(k), Flexible PTO, catered lunch

Skills & Requirements

Key Requirements

• Proven experience building custom apps for Freshdesk
• Hands-on experience with LLM evaluation and quality systems
• Demonstrated ability to deploy automation in large organizations

Work Rights