Senior Product Designer

Commonwealth Bank

End-to-end product design experience
User research and discovery methods
Complex workflow and information architecture
This role focuses on reimagining the CommSee platform to empower over 30,000 staff in delivering exceptional customer service

Job Summary

  • This role focuses on reimagining the CommSee platform to empower over 30,000 staff in delivering exceptional customer service.
  • You will lead end-to-end product design from problem discovery through solution delivery within a cross-functional squad.
  • The position offers autonomy to shape new ways of working and influence design practices at scale.

Matching Summary

This role focuses on reimagining the CommSee platform to empower over 30,000 staff in delivering exceptional customer service.

Skills & Requirements

Must-have

  • End-to-end product design experience
  • User research and discovery methods
  • Complex workflow and information architecture
  • Design system proficiency
  • Cross-functional collaboration skills

Nice-to-have

  • Ability to work through ambiguity
  • Influence without authority
  • Championing customer-centered thinking
  • Strategic product vision articulation

Key Requirements

  • Proven experience delivering end-to-end product design
  • Strong skills in discovery and problem framing
  • Experience synthesizing qualitative and quantitative user research

Work Rights

Not specified

Tailored Resume

Cover Letter