Client Delivery Specialist (japanese-speaking)

NTT Communications

**
Japanese language fluency (jlpt n2)
5 years managed services experience
Client satisfaction and sla management
** NTT Communications is seeking a Japanese-speaking Client Delivery Specialist to oversee managed services contracts, ensuring client satisfaction and service delivery. The role requires strong project management and communication skills, along with a background in IT service management. **

Job Summary

  • The Client Delivery Specialist is responsible for overseeing the end-to-end delivery of managed services contracts while ensuring client expectations are met and exceeded.
  • This role requires advanced Japanese language proficiency to act as the primary point of contact for client inquiries, escalations, and feedback in both Japanese and English.
  • Candidates must have a minimum of 5 years of demonstrated experience in managing service delivery, meeting SLAs, and aligning with contractual agreements in a complex environment.

Matching Summary

Match Score: 75

** NTT Communications is seeking a Japanese-speaking Client Delivery Specialist to oversee managed services contracts, ensuring client satisfaction and service delivery. The role requires strong project management and communication skills, along with a background in IT service management. **

Skills & Requirements

Must-have

  • Japanese language fluency (JLPT N2)
  • 5 years managed services experience
  • Client satisfaction and SLA management
  • Contract profitability monitoring
  • Cross-functional team collaboration

Nice-to-have

  • Proactive problem-solving mindset
  • Upselling and cross-selling opportunities
  • Strong analytical and organizational skills
  • Adaptability to industry trends
  • Customer-focused service delivery

Key Requirements

  • Bachelor's degree in IT or Business
  • Minimum 5 years managed services experience
  • Advanced to fluent Japanese (JLPT N2)
  • Business level English proficiency
  • ITIL certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter