Network Support Engineer

Fastly

Singapore, Singapore
**
High-velocity monitoring data analysis
Live event monitoring (lem) initiatives
Customer cdn configuration management
** Fastly is seeking a Network Support Engineer in Singapore to ensure the quality of their edge cloud platform by managing high-profile digital partners and strategic enterprise support customers. The role emphasizes proactive troubleshooting, incident management, and collaboration with engineering teams to maintain network integrity and performance. **

Job Summary

  • Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trends.
  • Partner with incident commanders and escalation management during acute platform disruptions to advocate for strategic accounts and ensure mitigations are targeted for their specific performance needs.
  • Fastly helps people stay better connected with the things they love, enabling customers to create great digital experiences quickly, securely, and reliably.

Matching Summary

Match Score: 75

** Fastly is seeking a Network Support Engineer in Singapore to ensure the quality of their edge cloud platform by managing high-profile digital partners and strategic enterprise support customers. The role emphasizes proactive troubleshooting, incident management, and collaboration with engineering teams to maintain network integrity and performance. **

Skills & Requirements

Must-have

  • High-velocity monitoring data analysis
  • Live event monitoring (LEM) initiatives
  • Customer CDN configuration management
  • Proactive troubleshooting and maintenance
  • Deep foundational networking protocols
  • Hands-on Linux environments experience
  • High-pressure live event composure

Nice-to-have

  • ITIL or ISO 20000:1 service management
  • CDN or edge cloud industry experience
  • Automation and data analysis scripting

Key Requirements

  • 5+ years of experience in network and systems engineering
  • NOC or high-scale support environment experience
  • Debugging connections using cURL, traceroute, and MTR
  • Navigating complex distributed system infrastructures
  • Exceptional communication skills for technical and executive audiences
  • Strong multitasking abilities in a dynamic environment
  • Fluency in written and spoken English

Work Rights

Must hold Singapore citizenship/PR

Tailored Resume

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