Support Technician

Universal Music Group

Base: $64,305 - $77,050; bonus/equity: not specifi...
Hybrid
Windows operating system knowledge
Microsoft office suite proficiency
Active directory and office 365 experience
Universal Music Group is seeking a Support Technician to provide technical support for a variety of technology systems within their global organization. The ideal candidate should possess strong troubleshooting skills, interpersonal abilities, and experience with both Windows and Mac operating systems

Job Summary

  • The role provides professional and timely support for technology, software, and conference systems within a global organization committed to artistry and innovation.
  • Responsibilities include diagnosing hardware and software faults, configuring systems, maintaining video conferencing equipment, and managing IT asset registers.
  • The company offers comprehensive benefits including medical coverage, fertility support, student loan assistance, and flexible paid time off.

Matching Summary

Match Score: 85

Universal Music Group is seeking a Support Technician to provide technical support for a variety of technology systems within their global organization. The ideal candidate should possess strong troubleshooting skills, interpersonal abilities, and experience with both Windows and Mac operating systems.

Salary

Base: $64,305 - $77,050; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • Windows operating system knowledge
  • Microsoft Office Suite proficiency
  • Active Directory and Office 365 experience
  • Mac and PC hardware troubleshooting
  • Video conferencing setup and maintenance
  • ServiceNow ticketing system usage
  • 2 years minimum support experience

Nice-to-have

  • Strong interpersonal and empathy skills
  • Experience with SCCM, InTune, or JAMF
  • Ability to work cross-functionally
  • Networking troubleshooting familiarity
  • Third-party software installation skills
  • Desire to provide outstanding service
  • Professionalism in high visibility roles

Key Requirements

  • Minimum 2 years supporting multiple OS
  • Experience with Microsoft Active Directory
  • Experience with Office 365 environment
  • Previous Apple hardware support experience
  • Team collaboration experience required

Work Rights

Not specified

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