The Intake Coordinator is responsible for establishing and maintaining a first-impressions environment at the facility front desk, handling phone triage, requests for services, client callbacks, and documenting all call activities
Job Summary
The Intake Coordinator is responsible for establishing and maintaining a first-impressions environment at the facility front desk, handling phone triage, requests for services, client callbacks, and documenting all call activities.
Duties include answering inquiry calls about facility services and availability, performing pre-registration, verifying insurance eligibility, coordinating with insurance companies, and facilitating assessment or intake to facility services.
This role provides administrative support to the department of admissions, ensuring the quality of service to clients and their families, and requires conducting pre-admission assessments and completing admission pre-certification as needed.
Matching Summary
The Intake Coordinator is responsible for establishing and maintaining a first-impressions environment at the facility front desk, handling phone triage, requests for services, client callbacks, and documenting all call activities.
Skills & Requirements
Must-have
Client call backs and documentation
Insurance eligibility verification
Front desk environment
Phone triage
Client assessment
Nice-to-have
Community resources knowledge
Business development discussions
Family needs assessment
Conflict resolution
Key Requirements
High School Diploma or equivalent
One or more years' experience in healthcare admissions