Contact Center Ai Solution Consultant

Accenture

Fully remote
Google ccai solution design
Dialogflow cx implementation
Gen ai strategy development
The role involves designing, building, and implementing strategies to enhance business performance using Google CCAI and Gen AI technologies

Job Summary

  • The role involves designing, building, and implementing strategies to enhance business performance using Google CCAI and Gen AI technologies.
  • Candidates will drive innovation by conducting design thinking workshops and creating roadmaps for leading-class customer experience capabilities.
  • This position offers the opportunity to work on transformative projects with key G2000 clients within a global, inclusive environment.

Matching Summary

The role involves designing, building, and implementing strategies to enhance business performance using Google CCAI and Gen AI technologies.

Skills & Requirements

Must-have

  • Google CCAI solution design
  • Dialogflow CX implementation
  • Gen AI strategy development
  • Customer experience management
  • CCaaS migration expertise

Nice-to-have

  • Experience with other Conversational AI platforms
  • Strong storytelling and presentation skills
  • Ability to work in ambiguous environments
  • Cross-functional stakeholder management
  • Agile delivery process experience

Key Requirements

  • 5+ years of experience with Google CCAI solutions
  • Thorough understanding of end-to-end Google contact center transformation
  • Proven track record in delivering CX solution projects

Work Rights

Not specified

Tailored Resume

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