Customer Success Manager - French Speaking

Workday

Warsaw, Poland
Base: zł188,400 pln - zł282,600 pln; bonus/equity:...
Fully remote
3-5+ years customer facing services role
Fluency in french and english languages
1+ years project management experience with workday
This role serves as the liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products

Job Summary

  • This role serves as the liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products.
  • The team is responsible for developing success plans that outline critical success factors and metrics while driving resolution on raised customer concerns.
  • Workday offers a flexible work approach requiring at least half of the time to be spent in the office or with customers, along with competitive compensation including bonuses and stock grants.

Matching Summary

This role serves as the liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products.

Salary

Base: zł188,400 PLN - zł282,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Fluency in French and English languages
  • 1+ years project management experience with Workday
  • Experience managing executive level relationships
  • Issue resolution and escalation management skills

Nice-to-have

  • Functional domain expertise with Financials
  • Experience in complex software or SaaS environment
  • Proven track record of building strong customer relationships
  • Ability to chair meetings with executive leadership
  • Account management and adoption planning experience

Key Requirements

  • Bachelor degree or equivalent work experience
  • Business or Technical degree preferred
  • Ability to travel up to 15%
  • Warsaw based only location requirement

Work Rights

Not specified

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