Delivery Manager – Customer Experience Platforms (CRM, Customer contact platform)

INCOME INSURANCE LIMITED

Singapore, Singapore
**
Crm platform expertise (dynamics/salesforce)
Contact center technology leadership
Cloud infrastructure (azure/aws) knowledge
** INCOME INSURANCE LIMITED is seeking a Delivery Manager for their Customer Experience Platforms, responsible for overseeing the delivery of CRM and customer communication technologies. The ideal candidate will possess deep technical expertise and leadership experience in integrating customer-centric solutions while leveraging emerging technologies to enhance productivity. **

Job Summary

  • This role requires end-to-end ownership of CRM, customer communication platforms, and contact center ecosystems to deliver scalable solutions.
  • The successful candidate will lead cross-functional engineering teams while driving modernization through AI-based features and automation.
  • You will ensure all customer communications adhere to strict regulatory requirements including PDPA and MAS standards.

Matching Summary

Match Score: 75

** INCOME INSURANCE LIMITED is seeking a Delivery Manager for their Customer Experience Platforms, responsible for overseeing the delivery of CRM and customer communication technologies. The ideal candidate will possess deep technical expertise and leadership experience in integrating customer-centric solutions while leveraging emerging technologies to enhance productivity. **

Skills & Requirements

Must-have

  • CRM platform expertise (Dynamics/Salesforce)
  • Contact center technology leadership
  • Cloud infrastructure (Azure/AWS) knowledge
  • Cross-functional engineering team management
  • API integration and data orchestration

Nice-to-have

  • Generative AI implementation experience
  • Customer data platform (CDP) familiarity
  • Insurance industry domain knowledge
  • Document generation platform expertise
  • Agile/SAFe certification preferred

Key Requirements

  • Bachelor's or Master's degree in Computer Science or Engineering
  • 10+ years of technology delivery and architectural leadership experience
  • Proven track record managing large-scale cross-functional technology programs

Work Rights

Not specified

Tailored Resume

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