Product Support Representative

Worldpay (FIS)

Competitive salary; attractive benefits including ...
Hybrid (2 days work from home)
Microsoft windows system administration experience
Database architecture and basic administration knowledge
Strong diagnostic and problem-solving abilities
FIS is seeking a Product Support Representative to join their Cross Asset Trading and Risk Platform team in a hybrid work environment. The ideal candidate will possess strong technical skills, problem-solving abilities, and a background in software support, with a focus on delivering high-quality client experiences

Job Summary

  • This hybrid functional-technical role supports clients worldwide across trading, risk, and portfolio lifecycle management applications.
  • The position requires diagnosing and resolving complex application issues ranging from installation problems to functional inquiries.
  • Candidates are expected to effectively interact with AI tools like Copilot to automate manual activities and reduce resolution times.

Matching Summary

Match Score: 85

FIS is seeking a Product Support Representative to join their Cross Asset Trading and Risk Platform team in a hybrid work environment. The ideal candidate will possess strong technical skills, problem-solving abilities, and a background in software support, with a focus on delivering high-quality client experiences.

Salary

Competitive salary; Attractive benefits including private healthcare and 27 days vacation; Work from home - 2 days a week

Skills & Requirements

Must-have

  • Microsoft Windows system administration experience
  • Database architecture and basic administration knowledge
  • Strong diagnostic and problem-solving abilities
  • Fluency in English with excellent communication skills
  • Bachelor's degree in Computer Science or related field

Nice-to-have

  • Experience interacting with AI LLMs like Copilot
  • Interest in software development and modern IT environments
  • Ability to work independently with minimal supervision
  • Lateral thinking for proposing pragmatic solutions
  • Passion for collaborative and entrepreneurial team culture

Key Requirements

  • 2–5 years of experience in software application support
  • Hands-on experience with Microsoft Windows system administration
  • Working knowledge of databases and database architecture
  • Bachelor's degree in Computer Science, Economics, or related field

Work Rights

Not specified

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