Customer Quality Operations Manager

Illuminate USA

Pataskala, Ohio, United States
Competitive pyy; comprehensive benefits; continuou...
Onsite
10+ years in solar or manufacturing
8+ years in customer quality function
Hands-on inspection and testing experience
Illuminate USA is seeking a Customer Quality Operations Manager to lead customer operations and quality management within their solar panel manufacturing facility in Pataskala, Ohio. The ideal candidate will have significant experience in customer quality functions, particularly in manufacturing, and will play a key role in ensuring product quality and customer satisfaction

Job Summary

  • Illuminate USA is transforming solar panel manufacturing in Pataskala, Ohio, as a joint venture of two global renewable energy leaders.
  • The role involves leading a team to manage the full customer lifecycle including pre-sales, during-sales, and after-sale quality services.
  • Candidates must drive quality improvements ensuring 100% compliance with strict specifications while managing field quality assurance and complaint resolution.

Matching Summary

Match Score: 85

Illuminate USA is seeking a Customer Quality Operations Manager to lead customer operations and quality management within their solar panel manufacturing facility in Pataskala, Ohio. The ideal candidate will have significant experience in customer quality functions, particularly in manufacturing, and will play a key role in ensuring product quality and customer satisfaction.

Salary

Competitive pay; Comprehensive benefits; Continuous opportunities for career growth

Skills & Requirements

Must-have

  • 10+ years in solar or manufacturing
  • 8+ years in Customer Quality function
  • Hands-on inspection and testing experience
  • Expertise in 8D problem-solving process
  • Ability to read product design drawings
  • Experience with Six Sigma root cause analysis

Nice-to-have

  • Fluency in Mandarin and English
  • Experience with PowerBI or Tableau
  • Familiarity with electroluminescence testing
  • Master's degree in Engineering or Science
  • Statistical process control using JMP/Minitab

Key Requirements

  • Bachelor's degree in Engineering or Science
  • 10+ years experience in solar/electronics/automotive manufacturing
  • Minimum 8+ years in Customer Quality function
  • Specialized training in customer quality management
  • Willingness to travel up to 20% domestically

Work Rights

Not specified

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