Patient Relations Specialist Associate

Corewell Health

Trenton, Michigan, US
Remote
Patient experience
Resolving concerns
Service recovery
Corewell Health is seeking a Patient Relations Specialist Associate to enhance patient experiences through effective complaint management and service advocacy. The role involves coordinating patient relations issues, supporting service recovery, and mentoring team members in a fast-paced healthcare environment

Job Summary

  • In this dynamic role, you’ll be at the forefront of resolving concerns, supporting service recovery, and guiding patients through their rights and feedback processes.
  • Provides a variety of services to support the Patient Relations Department, performing front line coordination of complicated Patient Relations issues.
  • As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities.

Matching Summary

Match Score: 85

Corewell Health is seeking a Patient Relations Specialist Associate to enhance patient experiences through effective complaint management and service advocacy. The role involves coordinating patient relations issues, supporting service recovery, and mentoring team members in a fast-paced healthcare environment.

Skills & Requirements

Must-have

  • Patient experience
  • Resolving concerns
  • Service recovery
  • Patient rights and feedback

Nice-to-have

  • Compassion and advocacy
  • Problem-solving
  • Fast-paced environment

Key Requirements

  • High School Diploma or equivalent
  • 1 year of experience in Quality Improvement, Patient Relations, Patient Experience, or Customer Service Medical Field
  • 1 year of experience with participation on improvement initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter