Patient Liaison Officer

BMI Healthcare (Circle)

Kent, United Kingdom
Base: up to £28,000.00 py; bonus/equity: not speci...
Customer service via telephone
Customer service via written communication
Customer service face-to-face
The Sloane Hospital is seeking a Patient Liaison Officer to join their Marketing department, responsible for converting self-pay enquiries into procedures against pre-agreed targets

Job Summary

  • The Sloane Hospital is seeking a Patient Liaison Officer to join their Marketing department, responsible for converting self-pay enquiries into procedures against pre-agreed targets.
  • This role involves providing accurate pre-consultation information and indicative pricing, booking appointments, and ensuring a quality service for potential self-pay patients.
  • Circle Health Group offers competitive salaries, a comprehensive benefits package including private healthcare and pension, and significant opportunities for training and development.

Matching Summary

The Sloane Hospital is seeking a Patient Liaison Officer to join their Marketing department, responsible for converting self-pay enquiries into procedures against pre-agreed targets.

Salary

Base: Up to £28,000.00 per year; Bonus/Equity: Not specified; Benefits: 25 days holiday + bank holidays, Private Pension Scheme, Private Healthcare Scheme, Friends & Family Hospital Discounts, Family Friendly policies, Non-contributory life insurance, Staff engagement hub, Wellbeing resources, Employee recognition programmes, Industry leading training and development

Skills & Requirements

Must-have

  • Customer service via telephone
  • Customer service via written communication
  • Customer service face-to-face
  • Working within service performance standards
  • Accurate and timely response to enquiries
  • Influence patients to choose Circle Health Group

Nice-to-have

  • Compassionate and collaborative team
  • Agile and tenacious work style
  • Creative problem-solving skills
  • Supportive wellbeing resources

Key Requirements

  • Proven influencing/sales skills
  • Proficient in MS Outlook, Excel and Word
  • Excellent command of English language
  • Excellent telephone manner
  • Excellent interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter