Customer Service Representative Associate

Corewell Health

Grand Rapids, Michigan, US
Remote
Patient and provider support
Resolve service inquiries
Benefit clarification
Corewell Health is seeking a part-time Customer Service Representative Associate to assist patients and providers through various communication channels, ensuring a positive experience while adhering to company guidelines. The role requires at least one year of relevant experience and offers a comprehensive benefits package

Job Summary

  • Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions.
  • Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc.
  • Corewell Health is committed to cultivating and investing in YOU, offering a comprehensive benefits package and a collaborative culture.

Matching Summary

Match Score: 85

Corewell Health is seeking a part-time Customer Service Representative Associate to assist patients and providers through various communication channels, ensuring a positive experience while adhering to company guidelines. The role requires at least one year of relevant experience and offers a comprehensive benefits package.

Skills & Requirements

Must-have

  • patient and provider support
  • resolve service inquiries
  • benefit clarification
  • customer complaint resolution
  • track service interactions

Nice-to-have

  • create exceptional experiences
  • suggest process improvements
  • cultivating and investing in YOU

Key Requirements

  • High School Diploma or equivalent
  • 1 year of relevant experience
  • Associate's Degree (Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter