Supv It

Medline

Nuevo Laredo, Mexico
Kpi management
Technical support administration
Incident resolution tracking
The supervisor is responsible for ensuring the service level provided by the technical support team at Medline

Job Summary

  • The supervisor is responsible for ensuring the service level provided by the technical support team at Medline.
  • They will manage the performance of support staff and ensure compliance with operational strategies.
  • The role includes overseeing training needs and maintaining updated training procedures.

Matching Summary

The supervisor is responsible for ensuring the service level provided by the technical support team at Medline.

Skills & Requirements

Must-have

  • KPI management
  • technical support administration
  • incident resolution tracking

Nice-to-have

  • training development
  • project management
  • interdepartmental collaboration

Key Requirements

  • experience in IT support
  • leadership skills
  • knowledge of service level agreements

Work Rights

Not specified

Tailored Resume

Cover Letter