Saas Customer Experience Consultant

TransUnion

Multiple Locations
Fully remote
First line support
Customer project lifecycle management
Operational support for platforms
You will own first line support for day-to-day operational and technical questions for our standard support customers

Job Summary

  • You will own first line support for day-to-day operational and technical questions for our standard support customers.
  • This role involves managing and tracking issues to ensure accurate and complete resolution.
  • You will work with great people, pioneering products, and cutting-edge technology.

Matching Summary

You will own first line support for day-to-day operational and technical questions for our standard support customers.

Skills & Requirements

Must-have

  • first line support
  • customer project lifecycle management
  • operational support for platforms

Nice-to-have

  • consultancy and customer success experience
  • fluency in Spanish or Portuguese
  • working knowledge of JSON and Tableau

Key Requirements

  • Bachelor’s degree in business or related field
  • 3+ years consultancy or project management experience
  • ability to communicate complex ideas effectively

Work Rights

Not specified

Tailored Resume

Cover Letter