Senior Customer Service Advisor

Barclays

Base: £27,500; bonus/equity: not specified; benefi...
Exceptional customer service skills
Complex issue resolution expertise
Multi-channel communication proficiency
The role involves resolving complex customer needs across chat, email, and phone channels while delivering personalized solutions

Job Summary

  • The role involves resolving complex customer needs across chat, email, and phone channels while delivering personalized solutions.
  • Employees will collaborate with cross-functional teams to improve customer care processes and provide coaching to colleagues.
  • The position offers a competitive salary of £27,500 along with comprehensive benefits including pension, private medical insurance, and life insurance.

Matching Summary

The role involves resolving complex customer needs across chat, email, and phone channels while delivering personalized solutions.

Salary

Base: £27,500; Bonus/Equity: Not specified; Benefits: Pension plan, private medical insurance, life insurance, income protection

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Complex issue resolution expertise
  • Multi-channel communication proficiency
  • Risk mitigation and control implementation
  • Stakeholder management capabilities

Nice-to-have

  • Empathy and dedication to helping people
  • Leadership behaviors aligned with LEAD framework
  • Experience in retail or hospitality sectors
  • Ability to identify industry trends
  • Collaborative team mindset

Key Requirements

  • Prior experience in customer service or related fields
  • Ability to lead and supervise teams if applicable
  • Understanding of banking products and services

Work Rights

Not specified

Tailored Resume

Cover Letter