Customer Service Systems Engineer, Sr.

Avinc

Base: $111,500 - $158,025; bonus/equity: not speci...
8-12 years technical support experience
Uncrewed aerial systems (uas) expertise
Flight telemetry analytics and rcca
This senior role implements world-class procedures for technical and operational support of global MUAS product lines while ensuring accurate answers for internal and external customers

Job Summary

  • This senior role implements world-class procedures for technical and operational support of global MUAS product lines while ensuring accurate answers for internal and external customers.
  • The position requires active participation in 24/7/365 emergency response, flight telemetry analysis for Root Cause Corrective Action teams, and the production of Flight Safety Mishap Investigation Reports.
  • Candidates will benefit from a comprehensive benefits package including medical, dental, vision, 401K matching, and a unique 9/80 work schedule with paid holiday shutdowns.

Matching Summary

This senior role implements world-class procedures for technical and operational support of global MUAS product lines while ensuring accurate answers for internal and external customers.

Salary

Base: $111,500 - $158,025; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401K with company matching, 9/80 work schedule, paid holiday shutdown

Skills & Requirements

Must-have

  • 8-12 years technical support experience
  • Uncrewed aerial systems (UAS) expertise
  • Flight telemetry analytics and RCCA
  • 24/7 emergency on-call availability
  • Microsoft Office Suite proficiency
  • ERP system knowledge for manufacturing
  • Root Cause Corrective Action reporting

Nice-to-have

  • Third-party product training experience
  • Mentoring junior staff capabilities
  • Strong interpersonal communication skills
  • Fast-paced deadline-driven environment
  • Independent judgment and initiative
  • System level analytical problem solving

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8-12 years relevant technical support experience
  • U.S. Citizenship required for ITAR compliance
  • Ability to obtain Secret or Top-Secret clearance
  • Capability to obtain U.S. passport for travel

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter