Probe Group is seeking an IT Service Delivery Manager to oversee technology governance and improve service delivery within their Innovior Internal IT department. The ideal candidate should possess strong leadership, communication, and analytical skills, with a background in IT service management and compliance frameworks
Job Summary
This senior role offers accountability for overall service delivery governance across Innovior's global operations in AU, NZ, PH, and IN.
The successful candidate will drive improvements in efficiency and quality while ensuring strict adherence to PCI, IRAP, and ISO27001 frameworks.
You will bridge business and technology leaders to enhance employee user experiences through effective change and incident management processes.
Matching Summary
Match Score: 85
Probe Group is seeking an IT Service Delivery Manager to oversee technology governance and improve service delivery within their Innovior Internal IT department. The ideal candidate should possess strong leadership, communication, and analytical skills, with a background in IT service management and compliance frameworks.
Skills & Requirements
Must-have
Service Management framework ownership
Major Incident Management coordination
PCI IRAP ISO27001 compliance experience
Change management process leadership
Cross-functional stakeholder management
ITIL v.3 Foundation certification required
Nice-to-have
FreshService ITSM tool experience
RPA Salesforce Data Analytics background
Consulting work environment experience
Automation and digitisation focus
Strong analytical problem-solving skills
Key Requirements
Minimum 5 years customer service environment experience
ITIL v.3 Foundation qualification mandatory
Substantial experience in complex support environments