Advanced troubleshooting skills in technical environment
Knowledge and training with company products
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Hewlett-Packard Singapore is seeking a Technical Subject Matter Expert (SME) for DevOps Linux to resolve technical issues and provide support for both hardware and software. The ideal candidate should possess advanced technical skills, exceptional communication abilities, and experience in a customer support environment, particularly with an emphasis on Linux systems.
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Job Summary
The role requires successfully resolving complex hardware and software issues from internal and external business contacts.
Candidates must possess the ability to lead large, cross-divisional teams and act as a mentor to other employees.
The position involves representing the company at industry conferences, vendor meetings, and face-to-face customer locations.
Matching Summary
Match Score: 75
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Hewlett-Packard Singapore is seeking a Technical Subject Matter Expert (SME) for DevOps Linux to resolve technical issues and provide support for both hardware and software. The ideal candidate should possess advanced technical skills, exceptional communication abilities, and experience in a customer support environment, particularly with an emphasis on Linux systems.
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Skills & Requirements
Must-have
7+ years experience in relevant technologies
Advanced troubleshooting skills in technical environment
Knowledge and training with company products
Ability to lead cross-divisional teams
Understanding of ITIL framework
Nice-to-have
Excellent verbal and written communication skills
Superior customer service skills
Experience mentoring new agents
Ability to articulate resolutions clearly
Face-to-face customer location visit capability
Key Requirements
Advanced University degree or post-graduate degree