Client Care Representative I - Career Fair

Sun Life

1 year minimum call center experience
Fluency in english speaking and writing
Ability to handle 3 concurrent chats
You will receive telephone calls and manage up to three concurrent chat sessions with customers

Job Summary

  • You will receive telephone calls and manage up to three concurrent chat sessions with customers.
  • The role requires assessing customer needs and resolving issues while meeting productivity and quality objectives.
  • Employees must be flexible to work night shifts and overtime during peak periods.

Matching Summary

You will receive telephone calls and manage up to three concurrent chat sessions with customers.

Skills & Requirements

Must-have

  • 1 year minimum call center experience
  • Fluency in English speaking and writing
  • Ability to handle 3 concurrent chats

Nice-to-have

  • Previous BPO work in Healthcare or Insurance
  • Strong empathy and emotional control
  • Proactive customer service approach

Key Requirements

  • Minimum 1 year inbound call center experience
  • Fluency in English required
  • Experience in Healthcare or Insurance preferred

Work Rights

Not specified

Tailored Resume

Cover Letter