Remote Support Manager

E80 Group

San Pedro Garza García, MX
On-site
Bachelor's degree in engineering field
5 years experience in automation
Strong knowledge in it tools
E80 Group is seeking a Remote Support Manager to oversee their technical customer service department, ensuring efficient operations for their automated logistics systems. The ideal candidate will have a background in engineering, strong problem-solving abilities, and proficiency in English and Spanish

Job Summary

  • The role involves managing a remote support branch team to ensure adequate assistance on all E80 Group systems installed at customer sites.
  • Responsibilities include developing and monitoring the ticketing process while evaluating performance, efficiency, and costs to reduce machine downtime intervention times.
  • The position requires guiding customers through troubleshooting processes and promoting improvement activities based on recurring non-conformities.

Matching Summary

Match Score: 85

E80 Group is seeking a Remote Support Manager to oversee their technical customer service department, ensuring efficient operations for their automated logistics systems. The ideal candidate will have a background in engineering, strong problem-solving abilities, and proficiency in English and Spanish.

Skills & Requirements

Must-have

  • Bachelor's degree in engineering field
  • 5 years experience in automation
  • Strong knowledge in IT tools
  • English and Spanish communication skills

Nice-to-have

  • Analytical problem-solving skills
  • Multitasking capabilities
  • Team rotation planning experience

Key Requirements

  • Bachelor's degree in engineering
  • Minimum 5 years in automation field
  • Fluency in English and Spanish

Work Rights

Not specified

Tailored Resume

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