Competitive remuneration + benefits; not specified...
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Excellent spoken and written english
Remote assistance and training delivery
Crm system usage for tracking enquiries
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The position is for a Customer Support representative at 539 in Hamilton, New Zealand, focusing on providing technical assistance to customers using the SenseHub Monitoring solution. The role requires excellent communication skills, a customer-focused attitude, and the ability to explain technical issues to users of varying technical abilities.
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Job Summary
This role involves providing frontline customer support and remote training for the SenseHub Monitoring solution used by farmers.
The successful candidate will log, triage, and track all customer enquiries while escalating complex technical matters to specialized teams.
Employees will work within a supportive, inclusive team culture that values collective problem-solving and innovation.
Matching Summary
Match Score: 75
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The position is for a Customer Support representative at 539 in Hamilton, New Zealand, focusing on providing technical assistance to customers using the SenseHub Monitoring solution. The role requires excellent communication skills, a customer-focused attitude, and the ability to explain technical issues to users of varying technical abilities.
**
Salary
Competitive remuneration and benefits; Not specified; Not specified
Skills & Requirements
Must-have
Excellent spoken and written English
Remote assistance and training delivery
CRM system usage for tracking enquiries
Tertiary qualification in IT or Electronics
Problem-solving and logical thinking skills
Nice-to-have
Friendly and patient customer approach
Ability to build rapport with users
Willingness to work flexible roster hours
Experience with Microsoft Office suite
Collaborative team environment participation
Key Requirements
Relevant tertiary qualification in IT, Electronics, Radio, or Electrical