Customer Support Specialist, Payments

Justworks

Tampa, Florida, United States
Base: $32.55 to $35.81 ph; bonus/equity: not speci...
On-site
6+ years customer service experience
Payroll concepts and practices knowledge
B2b saas or contact center background
The role involves taking ownership of key aspects of customer payroll and money movement including payments, tax relief programs, and ACH processing

Job Summary

  • The role involves taking ownership of key aspects of customer payroll and money movement including payments, tax relief programs, and ACH processing.
  • Candidates must be able to explain complicated payroll compliance concepts in simple, user-friendly terms while maintaining a high level of professionalism.
  • This is a fast-paced startup environment where employees are expected to collaborate with cross-functional teams to drive product enhancements and process improvements.

Matching Summary

The role involves taking ownership of key aspects of customer payroll and money movement including payments, tax relief programs, and ACH processing.

Salary

Base: $32.55 to $35.81 per hour; Bonus/Equity: Not specified; Benefits: Wellness program, company retreats, great benefits

Skills & Requirements

Must-have

  • 6+ years customer service experience
  • Payroll concepts and practices knowledge
  • B2B SaaS or contact center background
  • Strong verbal and written communication skills
  • Ability to simplify complex compliance topics

Nice-to-have

  • Experience in PEO or HR industries
  • Spanish language capability at business level
  • Certified Payroll Professional (CPP) certification
  • Fundamentals of Payroll Certification (FPC)
  • Zendesk, JIRA, Talkdesk tool proficiency

Key Requirements

  • 6+ years minimum professional experience
  • 1 year of payroll concepts experience
  • Prior PEO, payroll, or HR industry experience preferred
  • Payroll industry certification (CPP or FPC) preferred
  • Second language capability (Spanish) preferred

Work Rights

Not specified

Tailored Resume

Cover Letter