Software Technical Account Manager Ii (traveling)

Axon Enterprise

Nashville, Tennessee, United States
Competitive salary; not specified; 401k with emplo...
On-site
4+ years technical account management experience
Saas solution deployment and configuration
Root cause analysis and troubleshooting skills
This role involves deploying and supporting Axon's software solutions directly within law enforcement agencies to enhance public safety

Job Summary

  • This role involves deploying and supporting Axon's software solutions directly within law enforcement agencies to enhance public safety.
  • Candidates must be willing to travel 80% of the time to agency locations across the United States for onsite support and training.
  • The position offers competitive salary, 401k matching, paid parental leave, and comprehensive medical, dental, and vision plans.

Matching Summary

This role involves deploying and supporting Axon's software solutions directly within law enforcement agencies to enhance public safety.

Salary

Competitive salary; Not specified; 401k with employer match

Skills & Requirements

Must-have

  • 4+ years technical account management experience
  • SaaS solution deployment and configuration
  • Root cause analysis and troubleshooting skills
  • Advanced Windows OS and networking knowledge
  • Microsoft Power BI and SQL Server proficiency
  • Willingness to travel 80% onsite

Nice-to-have

  • Experience with public safety or law enforcement sectors
  • Familiarity with RMS, CAD, and CJIS standards
  • Relevant technical certifications like Microsoft or Cisco
  • Ability to build custom dashboards and write SQL queries
  • Strong cross-functional collaboration abilities

Key Requirements

  • Bachelor's degree in business administration or computer science
  • CJIS background check clearance required
  • 4+ years in technical account management or similar role

Work Rights

Must pass CJIS background check

Tailored Resume

Cover Letter