Hospital Concierge Officer (bank)

Bupa UK

London, United Kingdom
Base: £14.36 ph; bonus/equity: not specified; bene...
On-site
First point of contact for patients and visitors
Utilize scheduling software
Log patient arrivals and monitor flow
Provide an effective welcome service to all Patients, Consultants and Visitors, acting as the first point of contact

Job Summary

  • Provide an effective welcome service to all Patients, Consultants and Visitors, acting as the first point of contact.
  • Utilize scheduling software to identify patient/visitor requirements and facilitate next steps, while logging arrivals to monitor patient flow.
  • Assist International Patients with inquiries and liaise with relevant hospital departments to ensure high standards of customer care and service.

Matching Summary

Provide an effective welcome service to all Patients, Consultants and Visitors, acting as the first point of contact.

Salary

Base: £14.36 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • First point of contact for patients and visitors
  • Utilize scheduling software
  • Log patient arrivals and monitor flow
  • Direct patients to departments
  • Room orientation for arrivals
  • Liaise with housekeeping and cleaning staff

Nice-to-have

  • Passionate about the patients journey
  • Empathetic nature
  • Self-motivated and proactive

Key Requirements

  • Proven customer service experience in private healthcare or luxury hospitality
  • Front of House/Reception experience
  • Great communication skills including conflict resolution
  • Ability to interact with IT scheduling systems
  • IT Literate
  • Excellent organisational skills

Work Rights

Not specified

Tailored Resume

Cover Letter