AmeriVet is seeking a Customer Service Representative (CSR) to enhance client experiences by managing appointments, processing patient information, and ensuring effective communication between clients and the veterinary team. The ideal candidate should possess excellent communication skills, prior customer service experience, and a compassionate approach to client interactions
Job Summary
The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
Employees receive tailored development programs, mentorship, and competitive pay including performance bonuses and 401(k) matching.
The role requires managing appointments, processing billing, and maintaining organized records while supporting the medical team's operations.
Matching Summary
Match Score: 85
AmeriVet is seeking a Customer Service Representative (CSR) to enhance client experiences by managing appointments, processing patient information, and ensuring effective communication between clients and the veterinary team. The ideal candidate should possess excellent communication skills, prior customer service experience, and a compassionate approach to client interactions.
Salary
Competitive pay; Performance bonuses available; Not specified
Skills & Requirements
Must-have
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Process billing transactions and insurance claims
Demonstrate empathy with emotional clients
Nice-to-have
Prior customer service experience in healthcare
Strong desire to provide compassionate service
Ability to handle multiple tasks efficiently
Basic proficiency with scheduling software
Key Requirements
High school diploma or equivalent work experience required
Prior customer service experience preferably in veterinary setting
Must be able to lift up to 40 pounds independently