Customer Care Advocate Mexico

Altra Industrial Motion Corp

Apodaca, Mexico
Proactively identify potential issues
Drive customer resolution
Maintain customer focus
Identify potential issues proactively and effectively engage others to drive resolution

Job Summary

  • Identify potential issues proactively and effectively engage others to drive resolution.
  • Maintain customer focus in all customer situations and recognize opportunities to serve beyond customer expectations.
  • Drive higher levels of customer satisfaction and service levels by working with various internal departments to resolve far-reaching customer issues.

Matching Summary

Identify potential issues proactively and effectively engage others to drive resolution.

Skills & Requirements

Must-have

  • proactively identify potential issues
  • drive customer resolution
  • maintain customer focus
  • drive continuous improvement
  • handle customer escalations
  • work with internal departments

Nice-to-have

  • team-oriented with influence
  • situational adaptability
  • mechanical or technical aptitude

Key Requirements

  • University degree or equivalent experience
  • Over five years customer service experience
  • Conversational English language skills
  • Proficiency in Windows, Microsoft applications, Outlook
  • Experience with SAP or other ERP systems
  • Experience with Salesforce.com
  • Ability to work in a dynamic, fast-paced environment
  • Ability to meet aggressive deadlines
  • Minimum supervision required

Work Rights

Not specified

Tailored Resume

Cover Letter