Gather and verify demographic, financial, and insurance information
Obtain required signatures on notices and consent forms
Verify insurance benefits and determine filing order
The Patient Financial Services Representative serves as the first point of contact in greeting patients and guarantors to gather and verify necessary information
Job Summary
The Patient Financial Services Representative serves as the first point of contact in greeting patients and guarantors to gather and verify necessary information.
Responsibilities include obtaining signatures, verifying insurance benefits, collecting payments, and preparing daily deposits.
This role requires excellent communication skills, critical thinking, decisive judgment, and the ability to work with minimal supervision in a potentially stressful environment.
Matching Summary
The Patient Financial Services Representative serves as the first point of contact in greeting patients and guarantors to gather and verify necessary information.
Skills & Requirements
Must-have
Gather and verify demographic, financial, and insurance information
Obtain required signatures on notices and consent forms
Verify insurance benefits and determine filing order
Collect patient out-of-pocket responsibility
Prepare and balance daily deposit of payment collections
Nice-to-have
Exceptional customer service
Respond to patient questions and concerns
Work collaboratively and build relationships
Key Requirements
High School Diploma or Equivalent
No experience required
One (1) year of related hospital, medical office, or customer service experience preferred