Customer Service Agent

DXC Technology UK

Newcastle, United Kingdom
Not specified; benefits: private medical insurance...
Call centre experience
Customer service experience
Gdpr compliance knowledge
The role involves acting as the first point of contact for Lloyds Banking Group Personal Loans account holders via inbound calls

Job Summary

  • The role involves acting as the first point of contact for Lloyds Banking Group Personal Loans account holders via inbound calls.
  • Candidates must ensure accurate customer records are maintained while adhering to GDPR experience requirements.
  • The position offers a competitive benefit package including private medical insurance, gym membership discounts, and a contributory pension scheme.

Matching Summary

The role involves acting as the first point of contact for Lloyds Banking Group Personal Loans account holders via inbound calls.

Salary

Not specified; Benefits: Private medical insurance, gym membership discounts, contributory pension scheme, 25 days annual leave

Skills & Requirements

Must-have

  • Call Centre Experience
  • Customer Service Experience
  • GDPR compliance knowledge
  • High volume call handling
  • Fast-paced environment adaptability

Nice-to-have

  • Financial Customer Service Experience
  • Personal Loans Service Experience
  • Team collaboration skills
  • First-time resolution focus

Key Requirements

  • Call Centre/Contact Centre Experience
  • Customer Service Experience
  • Ability to work on-site in Newcastle

Work Rights

Not specified

Tailored Resume

Cover Letter