Customer Service Team Leader

Sensus Xylem Inc

Montecchio Maggiore, Italy
Not specified; compyny bonus included; benefits: c...
Hybrid
Lead customer service team in emea region
Manage order management and customer-to-cash processes
Analyze performance metrics and kpis
The role involves leading a customer service team to ensure outstanding service for key customers and distributors across the EMEA region

Job Summary

  • The role involves leading a customer service team to ensure outstanding service for key customers and distributors across the EMEA region.
  • Candidates must have a solid understanding of order management and customer-to-cash processes with a focus on export transactions.
  • Benefits include a company bonus and access to a company canteen at the Montecchio Maggiore location.

Matching Summary

The role involves leading a customer service team to ensure outstanding service for key customers and distributors across the EMEA region.

Salary

Not specified; Company bonus included; Benefits: Company canteen

Skills & Requirements

Must-have

  • Lead customer service team in EMEA region
  • Manage order management and customer-to-cash processes
  • Analyze performance metrics and KPIs
  • Handle complex escalations and complaints
  • Collaborate cross-functionally with Sales and Supply Chain

Nice-to-have

  • Additional language skills such as French
  • Proficiency with CRM tools and SAP ERP
  • Experience in multinational organization environment
  • Strong knowledge of company products and services

Key Requirements

  • Bachelor's degree in Economics/Management Engineering or related field
  • 3+ years of experience managing teams and strategic customers
  • Proven experience in customer service within a multinational organization

Work Rights

Not specified

Tailored Resume

Cover Letter