Senior Field Services Technician

SS&C Technologies

Braintree, MA, US
Not specified; not specified; comprehensive total ...
Fully remote
Advanced desktop server and network environment support
Strong knowledge of windows domains and group policy
Experience with active directory administration
Senior Field Services Technicians act as the escalation point for complex issues across network, server, and desktop environments

Job Summary

  • Senior Field Services Technicians act as the escalation point for complex issues across network, server, and desktop environments.
  • The role involves providing frontline customer service in complex work areas and resolving high-severity problems requiring expert judgment.
  • SS&C Technologies offers a comprehensive benefits package including 401k matching, professional development reimbursement, and flexible time off.

Matching Summary

Senior Field Services Technicians act as the escalation point for complex issues across network, server, and desktop environments.

Salary

Not specified; Not specified; Comprehensive total rewards package including medical, dental, vision, 401(k) match, and PTO

Skills & Requirements

Must-have

  • Advanced desktop server and network environment support
  • Strong knowledge of Windows domains and Group Policy
  • Experience with Active Directory administration
  • Proficiency in VPN IPsec SSL technologies
  • Ability to resolve escalated technical issues

Nice-to-have

  • Experience with macOS and Apple devices
  • Database experience with SQL or MS Access
  • Citrix Presentation Server knowledge
  • Mentoring team members and technical leadership
  • Process improvement and automation skills

Key Requirements

  • Master's degree in Computer Science or related field with 1 year experience
  • Bachelor's degree with 3 years of related experience
  • High school diploma with 5 years of related experience

Work Rights

Not specified

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