The Technical Account Manager serves as the key technical point of contact for enterprise customers, acting as a trusted advisor to ensure customer retention and platform adoption
Job Summary
The Technical Account Manager serves as the key technical point of contact for enterprise customers, acting as a trusted advisor to ensure customer retention and platform adoption.
Responsibilities include performing architectural design sessions, delivering remote or onsite training, and managing escalations for sensitive support cases.
Candidates must possess in-depth product knowledge and excellent communication skills to coordinate internal and external support efforts effectively.
Matching Summary
The Technical Account Manager serves as the key technical point of contact for enterprise customers, acting as a trusted advisor to ensure customer retention and platform adoption.
Skills & Requirements
Must-have
Google Cloud Platform experience
Microsoft 365 environment knowledge
Technical software support background
Architectural design session skills
Platform integration expertise
Nice-to-have
Strong stakeholder management skills
Fast-paced environment adaptability
Collaborative team setting experience
Exceptional troubleshooting abilities
Trusted advisor mindset
Key Requirements
BA/BS Degree in Computer Science or Engineering
Minimum 3+ years of technical field experience
Experience testing updates in live production environments