Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team in executing best practices
Job Summary
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team in executing best practices.
This role drives operational excellence by physically executing inbound freight processes, auditing receiving procedures, and implementing Shrink Action Plans.
Ops XMs provide input to store leadership on associate performance, talent planning, and selection, while coaching and training associates on company policies, safety procedures, and customer service.
Matching Summary
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team in executing best practices.