Regional Client Engagement Leader, Emea

AIG

Luxembourg, Luxembourg
Client strategy and relationship management
Client experience and retention
Data-driven insights for offerings
This role leads client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region

Job Summary

  • This role leads client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region.
  • The Regional Client Engagement Leader will leverage data for insights to enhance offerings beyond traditional risk transfer and will deliver on AIG EMEA’s top line growth objectives and budget through Major Accounts relationship management.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development, valuing in-person collaboration as vital to their culture.

Matching Summary

This role leads client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region.

Skills & Requirements

Must-have

  • client strategy and relationship management
  • client experience and retention
  • data-driven insights for offerings
  • major accounts relationship management
  • cross-functional leadership and collaboration
  • drive regional engagement plans

Nice-to-have

  • internal advocate for top tier clients
  • balance client focus with operational efficiency
  • creative problem-solving skills
  • team player with strong interpersonal skills

Key Requirements

  • Master's degree or equivalent in Business, Law
  • In depth business development in Insurance/Financial Services
  • Proven experience driving large, regional client programs
  • Demonstrable experience in Data-Driven Decisions
  • Previous industry experience in risk management/project management
  • Excellent English and another continental European language
  • Track record of dealing well with ambiguity

Work Rights

Not specified

Tailored Resume

Cover Letter